The fine print
Terms & conditions
How booking, payment, cancellation and rescheduling work at Studio 21 Pilates. These terms apply to every booking made through this site.
The fine print
Cancellation & rescheduling
01
Early cancel — full refund
Cancel 24+ hours before your class and receive 100% back.
02
Late cancel
Cancellations within 24 hours are non-refundable.
03
Early reschedule — free
Reschedule for free up to 12 hours before class begins. Each booking can be rescheduled once.
04
Class minimum
Minimum participants: Barre, Mat Pilates and Yoga need 4+; Reformer Pilates - All Level, Reformer Pilates - Beg and Reformer Pilates - Int need 2+. If we don't meet the minimum, we'll contact you to reschedule or refund.
Booking & payment
- Booking window. Classes open for booking up to 14 days ahead and close 6 hours before they start.
- Payment holds your seat. A seat is reserved for 5minutes while you complete payment; if payment isn’t received in time, the hold is released and the seat returns to the pool.
- Confirmation.Once paid, you’ll receive a confirmation email with your booking reference and an add-to-calendar link.
Cancelling & rescheduling
- Full refund. Cancel 24+ hours before your class to receive 100% back. Cancellations within 24 hours are non-refundable.
- Free reschedule. You may reschedule for free up to 12 hours before your class. Each booking can be rescheduled once; after that it can’t be changed or cancelled.
- Class minimum. Minimum participants: Barre, Mat Pilates and Yoga need 4+; Reformer Pilates - All Level, Reformer Pilates - Beg and Reformer Pilates - Int need 2+.If a class doesn’t meet its minimum, we’ll contact you to reschedule or give a full refund — even inside the usual cutoff windows, since the change is on us.
- You can manage a booking any time from the links in your confirmation email, or from My Bookings when signed in.
Questions?
Email us at admin@21pilates.id and we’ll help.